The Service is a subscription-based, digitally delivered software solution. Access is granted immediately upon successful payment confirmation. Due to the nature of digital services, all subscription fees are final and non-refundable once payment has been successfully processed, except where required by applicable mandatory law.
By subscribing to the Service, the Customer acknowledges and agrees that no refunds, whether partial or full, will be provided for any reason, including but not limited to change of mind, dissatisfaction, lack of usage, business changes, technical issues, failure to cancel before renewal, minor defects, third-party integration issues, financial hardship, or promotional pricing differences.
Customers may cancel their subscription at any time before the next billing cycle to prevent automatic renewal. Cancellation will take effect at the end of the current paid subscription period. Access to the Service will remain available until the subscription term expires. No prorated refunds, credits, or reimbursements will be issued for any unused portion of the subscription period.
Any request for cancellation documentation or confirmation shall constitute a formal acknowledgement that the subscription will terminate at the end of the current billing cycle and will not renew thereafter. Such requests do not entitle the Customer to any refund.
This Policy applies worldwide. Nothing in this Policy excludes or limits any non-waivable rights under applicable consumer protection laws, including but not limited to the Consumer Protection Act 1999 or equivalent legislation in other jurisdictions. Where such laws apply, liability shall be limited to the minimum extent permitted by law.
The Company reserves the right to amend this Policy at any time, with changes effective upon publication. Continued use of the Service constitutes acceptance of the updated terms. This Policy shall be governed by the laws of Malaysia unless otherwise required by mandatory local law.